Privacy Policy – Notrus AI

1. Information We Collect

Information You Provide Directly

• •Contact Information: Name, email, phone number, company, job title
• •Communications: Messages sent through forms, chats, or direct contact
• •Account Information: Registration details and preferences

Information Collected Automatically

• •Technical Data: IP address, browser type, operating system, device information
• •Usage Data: Pages visited, date and time of access, interaction patterns
• •Cookies: Analytics and functional cookies (see Cookie Policy section)

Service Usage Data

When your company uses our automation services, we process conversation metadata and identifiers, performance data and technical logs, system analytics and optimization data. Note: We never access customer message content without explicit authorization.

2. How We Use Your Information

• •Service Delivery: Provide, operate, and improve our AI automation services;
• •Communication: Contact you for support, demonstrations, and business proposals;
• •Analytics: Perform technical and statistical analyses to enhance our products;
• •Legal Compliance: Meet applicable legal and regulatory obligations (LGPD, GDPR, CCPA);
• •Security: Protect our services and prevent fraud or abuse.

3. Information Sharing and Disclosure

We may share your information with:

• •Service Providers: Technology partners for hosting, processing, and system operations;
• •Legal Authorities: When required by law or to protect our rights;
• •Business Partners: With your consent for joint services or integrations.

We never sell personal data to third parties. All partners are contractually bound to maintain confidentiality and data protection standards compatible with LGPD and GDPR.

4. Data Security and Retention

• •Data encryption in transit and at rest;
• •International security standards compliance;
• •Regular security assessments and backups;
• •Strict access controls and authentication;
• •We retain data only as long as necessary to fulfill stated purposes, unless legal obligations require longer retention periods.

5. Your Privacy Rights

As a data subject, you have the right to:

• •Access: Confirm and review your personal data processing;
• •Rectification: Correct inaccurate or incomplete data;
• •Erasure: Request deletion of your personal data;
• •Portability: Receive your data in a structured format;
• •Objection: Object to specific processing activities;
• •Consent Withdrawal: Revoke previously given consent.

6. Cookies and Tracking Technologies

We use cookies for:

• •Website traffic analysis and usage statistics;
• •User experience improvement;
• •Marketing campaign management;
• •Essential website functionality.

You can manage or disable cookies in your browser settings. Essential cookies cannot be disabled without affecting website functionality.

7. International Data Transfers

When data is transferred outside your country, we implement appropriate safeguards including Standard Contractual Clauses (SCCs), adequacy decisions where available, and additional security measures as required by applicable law.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy with a new effective date.